Guest Related Questions
How do I Book an Experience?
When you book an experience through the mobile application, it will be listed under the “Booked Experiences” tab in your profile page. When you arrive to your event go to your “Booked Experiences” list, find the specific event card you’re arriving for and use the check-in tab feature so the host can check you in. You may ask the host questions about the experience via the site's messaging service.
*Note you must have internet connection to scan tickets, when connection is not available CozmicGo assumes guest attendance unless the ticket was canceled or a refund request was made.
How do I Rate an Experience?
An experience can only be rated if you checked-in to the experience. To be checked-in the host scans your ticket. If you were checked-in go to your past experiences list > find the experience you want to rate > tap the rate tab > rate your experience. You can go back and update your rating at anytime.
Can you Purchase Tickets for Your Friends?
Your friends may join you on an experience if you have purchased an additional ticket for them, but by participating they must agrees to the terms and conditions of CozmicGo. All persons participating in an experience are required to agree to the terms and conditions of this Agreement as well as the Company's Terms of Use and Privacy Policy as posted on the site and application.The ticket purchaser must be present at the time of the event to present the tickets to the host. You are responsible for ensuring your guests accept the terms before starting.
Processing Fee Applied to Guest Purchases?
There is a $1 processing fee applied to each booked ticket(s). This $1 processing fee is received by CozmicGo LLC not the host you are booking with.
As a Guest are you Required to Check-in to Your Experience?
No, but we suggest you check-in when possible as an added measure of security in the case there is an experience dispute or refund request.
How do I Request a Refund?
To request a refund you must submit your request within 48 hours of the experience end. You may request a refund by going to your profile > past experiences list > find the experience you would like to request a refund for > tap the 3 dots above the experience card > select request refund option > submit information
If the host does not answer your request within 4 days please contact CozmicGo.
What are Some Acceptable Reasons to Issue a Refund?
The host fails to carry out the booked experience or arrives more than 15 minutes past the stated start time, causing the guest to abandon the experience.
The host makes significant changes to the experience after booking.
The experience contains a safety or health hazard that would be reasonably expected to adversely affect the guest’s participation in the experience.
If CozmicGo determines that a guest experienced an Issue, CozmicGo will, at its discretion, provide the guest with a refund up to a maximum of the total fees the guest paid for the experience in accordance with this policy. The amount of any refund will depend on the nature of the Issue suffered.
Experience Cancelation Period
If the guest cancels his/her booking for the experience at least 7 days before the experience ’s start time, the guest's funds will be fully refunded from Stripe's Escrow Service into the guest's bank account or credit card. If the guest cancels his/her booking for the experience within 7 days of the start time, the guest may (or may not) receive a refund, in the host's discretion. Go to your profile > upcoming experiences list > find the experience you would like to cancel > tap the (x) icon > choose yes when prompted
Who’s Activity Can I View in the “Join Friends Feed?”
You can view experiences your friends book and you can join them if there are available tickets. A friend is defined as any two CozmicGo users that mutually follow one another.
How Far Out Can You Book an Experience?
75 days.
What Experiences are Displayed in Your Discovery Feed?
All experiences within your closest range and soonest start times.
How do I Report a Host?
Click the “report an issue” link at the bottom of the host’s experience details page.
How do I Block a User?
Go to the top of the user’s profile and click the "blocked person" silhouette.
How do I Present My Experience Ticket to My Host?
Your profile > upcoming experiences list > a “check in” tab will appear on the upcoming experience card you are trying to check-in to within 24hours of the start time. Click the check in tab on the experience you are checking into and scan the ticket with the host.
Can You Search for Specific Experiences via the Search Tab?
Currently the search tab is only for searching user profiles. You may search relevant experiences in host’s upcoming experiences list.
Are Host Usernames on CozmicGo the Same as their Usernames on Instagram?
Yes, we verified Instagram usernames so it would be easy for you to find hosts you’d like to have experiences with.
Are Host’s Hired or Screened by CozmicGo?
No, while we may help facilitate the resolution of disputes, CozmicGo has no control over and does not guarantee the existence, quality, safety, suitability, or legality of any listings or host services, the truth or accuracy of any listing descriptions, ratings, reviews, or other member content, or the performance or conduct of any member or third party.
How Old do You have to be to Use the CozmicGo App?
18 to sign up, but you can join non-age restricted experiences if an accompanied adult purchases your ticket and joins you. If you are bringing a minor as an additional guest, you are solely responsible for the supervision of that minor throughout the duration of your host service.
Is it ok for Hosts to Request You to Pay them Outside the CozmicGo Platform?
No, hosts should not circumvent payments outside the platform. If hosts request for outside payments please report the host to CozmicGo.
Host Related Questions
How do You Check-In a Guest?
Your profile > hosted experiences > upcoming experiences > choose event > scan tickets tab (scan tickets tab will appear within 24 hours of event start time) > scan your guest’s ticket
*Note you must have internet connection to scan tickets. When connection is not available CozmicGo assumes guest attendance unless the ticket was canceled or a refund request was made.
*Hosts will receive all payments even if guests have not checked-in unless the guest has canceled their booking within the terms of the company policy or requested a refund. If a guest has reported a problem or filed a dispute it may delay host funds or they may be refunded to the guest.
*Always check-in guests when internet connection is available.
Service Fee’s Applied to Host Ticket Sales:
Total Service Fees = 12.9% plus $.30 cents per booked ticket transaction. *Host service fees are not applied to the $1 guest processing fees.
There is a $1 guest processing fee applied to each booked ticket(s) charged to the guest. CozmicGo receives 100% of the $1 guest processing fee.
Break Down of the Service Fees
CozmicGo applies a 10% service fee.
Stripe Inc payment processing applies a 2.9% fee plus $.30 cents per transaction
EX:
Host Ticket price $10 + per ticket processing fee $1= Total ticket price $11
Host receives : $10 - ($10 x 12.9%) - $.30 cents = $8.41
When Will You Receive Your Host Payout?
Your first payout will be received 7-14 days after your first successful payment. The first payout usually takes a little longer in order to establish the Stripe account. Processing subsequent payouts then happens according to your account’s payout schedule below.
Australia & United States: Within 48-72 business day hours from the end of your hosted experience. The earned amount will automatically deposit from your Stripe account into the bank account you provided.
New Zealand: 4 business days
All other countries: 7 calendar days
The following countries are currently able to receive payments on CozmicGo for hosting experiences. Your payout account must be in one of the following countries:
Australia, Austria, Belgium, Bulgaria, Canada, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States.
We will update you with other countries as we are able to add them.
Where do I Manage My Stripe Inc. Payouts Account or Bank Info?
To edit your bank account go into settings > payouts dashboard.
Do You Need to Scan and Check-in Guests to Receive your Host Payments?
No, the app assumes all guests attended unless a guest cancels or requests a refund. We suggest using the check-in tool as an added layer of security in the case of a refund dispute.
What are Some Examples of Material or Experiences You May Not Post on CozmicGo?
You will not post, upload, publish, submit or transmit any member content that: is fraudulent, false, misleading (directly or by omission or failure to update information) or deceptive; is defamatory, libelous, obscene, pornographic, soliciting sexual relations, vulgar or offensive; promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; is threatening or promotes violence or actions that are threatening to any other person; or that could encourage criminal or unethical behavior or invade another person's privacy; promotes illegal or harmful activities or substances; or violates CozmicGo’s Content Policy or any other CozmicGo policy. Post or transmit any pyramid schemes, chain letters.
CozmicGo may, without prior notice, remove or disable access to any member content that CozmicGo finds to be in violation of applicable law, these Terms or CozmicGo’s then-current policies or standards, or otherwise may be harmful or objectionable to CozmicGo, its members, third parties, or property.
How Do I Scan Guest Tickets?
A “scan” tickets tab will appear on your experience card in your hosted experiences feed. Click the scan tab of the appropriate experience you are trying to scan and it will open up the scanner to scan the guest ticket. Make sure the host experience card coincides with the event ticket.
Are Guests Screened by CozmicGo?
No, hosts and guests understands and acknowledges that leading and/or participating in the experience carries with it the possibility that host or guest may be exposed to a variety of hazards and risks. Please do your diligence to ensure your safety and well-being.
Can another person host my event without my presence?
No, you must host the experience you post. We believe the host is the most valuable part of any experience.
Can Hosts Co-Host Experiences Together?
Yes, as long as both hosts show up for the experiences. Co-hosts must create their own experiences and receive their funds separately per their ticket sales. You can list the co-hosts in the description of your experiences details.
As a Host Can I Cancel My Experiences?
Cancellations can be very disruptive to guests' plans.The host can cancel any of their upcoming experiences up to 24 hours before the scheduled experience. Whether it’s personal or weather related, we encourage you to message your participants directly to communicate the cancellation.
Three failed cancellations (cancellations not done at least 24 hours in advance) within a 12 month period will result in the suspension of your account.
If you need to cancel due to an emergency we may ask you to provide documentation.
What are Some of the Legal Requirements to be a Host on CozmicGo?
To be a host you must be at least 18 years of age, and not convicted of any crimes that would put a guest at risk as legally defined in your state and/or country.
Can Hosts Accept Payments for an Experience Outside the Site?
No, host shall not accept payment for an experience outside the site.